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Who We Are

We understand choosing a hearing care provider is a big decision. At Quality Hearing & Audiology Center, our number one priority is delivering exceptional patient care. Our staff combines years of expertise in hearing healthcare, and is well-trained on a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

Our Proud Partners

Our Providers

Pamela Nelson

CEO/Doctor of Audiology

Dr. Pamela Shattuck Nelson is a licensed and certified audiologist, and the owner of Quality Hearing and Audiology. She specializes in serving adults with all types of hearing loss, offering comprehensive diagnostic services and a wide range of treatment options. “Hearing is important because it affects every aspect of our lives. When you improve your hearing you can communicate better with your loved ones - it improves your relationships, your work experience - your whole quality of life. It’s incredibly rewarding to see my patients experience this as their hearing improves.” Dr. Nelson’s communication style is transparent and direct. She loves getting to know her patients personally throughout the diagnosis and treatment process.

Heathor Chandler

Audiology Assistant

Heathor is the Audiology Assistant and Billing Specialist for Quality Hearing & Audiology Center. She assists Dr. Nelson with cleaning and checking hearing aids. She works with insurance and billing of all services.

Patient Care Coordinator

Vickie Cox is retired and works part-time at Quality Hearing. She is married and has three children and seven grandchildren. Vickie loves spending her spare time with her family and friends.

Our Professional Staff