Our Professional Staff

Dr. Pamela Shattuck Nelson is a licensed and certified audiologist, and the owner of Quality Hearing and Audiology. She specializes in serving adults with all types of hearing loss, offering comprehensive diagnostic services and a wide range of treatment options. “Hearing is important because it affects every aspect of our lives. When you improve your hearing you can communicate better with your loved ones - it improves your relationships, your work experience - your whole quality of life. It’s incredibly rewarding to see my patients experience this as their hearing improves.” Dr. Nelson’s communication style is transparent and direct. She loves getting to know her patients personally throughout the diagnosis and treatment process. As the daughter of a South Dakota farmer, she’s seen the effects of noise-related hearing loss in her own family, and especially enjoys being able to help members of the local agricultural community overcome these challenges. When she’s not seeing patients you’ll find Dr. Nelson spending time with her husband and two rescue canines, Mari and Hazel. An avid sports fan, she enjoys going to local events, especially when the KC Royals play a hometown game. Travel is another passion and she recently returned from a trip to Scandinavia. She enjoys living in St. Joseph and the surrounding community. She is a member of the Chamber of Commerce and Sertoma Club and she donates hearing services to underserved communities via Help America Hear. Education: Doctorate of Audiology University of North Texas Bachelor of Science in Speech-Language Pathology/Audiology Texas Christian University, Cum-Laude Externship Newport Mesa Balance and Ear Institute Publications A meta-analytic comparison of binaural benefits between bilateral cochlear implants and bimodal stimulation. Journal of the American Academy of Audiology, October 2007. Awards 2013 Outstanding Performer, Resound 2015, 2016 Resound Customer Appreciation Award for patient service

Dr. Janice Richbourg joined Quality Hearing & Audiology Center in October, 2018. Dr. Richbourg received her Bachelor of Arts degree from Ouachita Baptist University in Arkadelphia, Arkansas in 1999 and her Doctor of Audiology degree from Texas Tech University Health Sciences Center in Lubbock, Texas in 2003. Dr. Richbourg holds the Certificate of Clinical Competence in Audiology (CCC/A) from the American Speech Language and Hearing Association and is a Fellow of the American Academy of Audiology (FAAA). Formerly the Director of Audiology for a large Ear, Nose and Throat practice in Tyler, Texas, Dr. Richbourg specializes in the fitting and dispensing of hearing devices for adult and pediatric populations. She also developed a strong interest in cochlear implants and performed hearing testing and balance function testing. Dr. Richbourg enjoys getting to know her patients and leading them on their journey to better hearing. Native Texans, Dr. Richbourg and her husband recently relocated to the northwest Missouri area with their four year-old daughter and their dog. They are looking forward to experiencing 4 distinct seasons and exploring Missouri. They enjoy attending professional baseball games, watching football and in her rare spare time, Dr. Richbourg enjoys reading.

Heathor is the Audiology Assistant and Billing Specialist for Quality Hearing & Audiology Center. She assists Dr. Nelson with cleaning and checking hearing aids. She works with insurance and billing of all services. Heathor truly loves being able to help people in their path to hearing better. Heathor has been part of the Amazonia community her entire life. In her spare time, Heathor enjoys volunteering for the City of Amazonia as the city clerk. She likes to spend time with her large family and raising her two children. She is also a movie buff and she loves watching true crime investigations.